Your Enterprise Visual Workplace™ is a powerful tool
for business intelligence, enhancing Team engagement, and increasing productivity
and employee retention.
The most effective and successful businesses today are "data-driven": decisions
and behaviors are guided by measurable performance and results. Top-level goals
are set, metrics are chosen, and communicated across the company. Ideally, everyone
in the company know the goals, and are focused on performance.
There is no shortage of data. We are awash in it... even the smallest web-enabled
business, run by only a handful of people, has data from transactions, processes,
Even if your enterprise has the resources for a large-scale analytics effort
there is an additional challenge: the conclusions from the analysis must be
socialized and communicated to the workforce for action. Behaviors must change,
and the changes must be tested. Did we make things better?
Data-driven success is hampered by the complex social context of the
workplace. People are still individuals with their own minds and viewpoint, their
spheres of concern and influence are varied and unique. And yet, this Team of people
must drive the collection of processes that, hopefully, produce value for customers
"Visual workplace" methods are well established in the factory setting as a
way to make significant and lasting quality and productivity improvements with minimal
investment in changes to the workplace.
The concept of visual workplace relies on visual cues, graphical status indicators,
and observable motion to help the participants in a process to better understand the
state of their process, and to drive improvements and optimization. The concept
asserts that people working in an uncluttered workplace, provided with simple visual
indicators of state and progress, will naturally make improvements. Process
improvement comes from making visible and communicating important process metrics
directly to those who can best respond to them.
By this model, an enterprise visual workplace must be implemented in the context of people and
processes providing access to live data, tailored to their role, so that they can analyze,
interpret, and make meaningful changes. Social networking must be an integral part
of this visual workplace.
Everyone on the Enterprise Team, from headquarters to the far corners of the world,
need to follow and discuss the data. Individual Team members need access to data
pertinent to their role, as well as metrics indicating overall company performance.